Customer Service

HPG Lisa Staley joined the HPG Windows and Doors team in Hagerstown as service manager. She is responsible for enhancing and managing all aspects of customer service for HPG.   Staley joins the HPG team with more than 20 years of experience in management, sales and customer service in the Tri-State area. She is past president of the Home Builders Association of Washington County and currently serves on its board of directors. Volvo Powertrain Hagerstown Mike Good, manager of purchasing, is the November employee of the month at Volvo Powertrain Hagerstown.

Name of business: Shepherdstown Pharmacy Owners: Kristine Knott and Luke Knott Address: 7670 Martinsburg Pike, suite 2, Shepherdstown, W.Va. Opening date: May 31, 2011 Products and services: We are a retail pharmacy that focuses on customer service and patient care. We also have a variety of over-the-counter products and medical supplies, such as wheelchairs, braces, compression hose and many foot-care items. Target market: Jefferson and Berkeley counties in West Virginia How did you get into your business, and what motivated you to start it?

Last week, my brother-in-law spoke at the Hagerstown Rotary Club meeting. His topic was "Business Policy is Personal. " Although I did not hear his presentation, I asked for a copy of his talking points so that I might incorporate some of his thoughts in this column. His opening for the presentation went something like this: "Business policy is personal because policy affects many people at many levels within and outside the organization; for example, leaders, managers, employees, customers, partners, competitors and such.

Cats and dogs often make the Humane Society of Washington County's lost and found list. Occasionally a bird or farm animal makes the list. But rats? Someone dropped off 28 adult rats and two baby rats on Monday, humane society officials said Wednesday. The person who brought them in said the rats were found loose around a tree on the grounds of Western Heights Middle School in Hagerstown's West End, according to Chris Taylor, a customer service representative with the humane society.

The 470 poker, blackjack and craps dealers at Hollywood Casino at Charles Town Races have become so adept at their table games that they are making it look easy, according to casino General Manager Al Britton.  "It was incredible how quickly they've taken to it," Britton said Friday. "They've not only learned the technical part, but the customer service that dealers need to entertain their customers. It's not an easy thing to learn for someone with no experience. They were dealing like experts after just two to three months.

Telephone messages this time of year abound with countdowns to Christmas, but should you reach Judy Howell's voicemail at work, you'll get the countdown to her retirement day, Dec. 23. Each day, she changes the message, adding a touch of the holiday season to her countdown. Retirement signs hang from her cubicle as the big days gets closer, along with photos of the "three favorite men in her life — E.T., Ronald Reagan and her husband, Joe — not in that order," she said.

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ANNAPOLIS - The Maryland Department of Agriculture recognized three employees for their outstanding innovation, leadership and customer service contributions. The awards were presented May 12. Among those honored was Diana Mullenix of Falling Waters, W.Va., who is the front office manager at the Frederick (Md.) Animal Health Diagnostic Laboratory. She received a customer service award. Mullenix is a key to the lab's mission of diagnosing and assisting in the control and eradication of animal and zoonotic diseases through her recordkeeping, management and interaction with everyone from producers, veterinarians, government colleagues, and everyone who has interacted with the lab for 25 years.