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Business people - Sept. 1

September 01, 2013
  • Kristin Augustine
Photo by Kyle Haught

Meritus Medical Center

• Staci Moser, a registered nurse in the Meritus Medical Center emergency department, recently was named a 2013 DC/MD/VA Nurse.com Nursing Excellence regional finalist in the clinical care, inpatient category. 

That is one of six categories, including advancing and leading the profession; clinical care, inpatient; education and mentorship; home, community and ambulatory care; patient and staff management; and volunteerism and service. 

As a regional finalist, Moser was among 30 nurses — five in each category — from the D.C./Maryland/Virginia region honored at the Nurse.com Nursing Excellence GEM Awards this summer at Martin’s Crosswinds in Greenbelt, Md.

• Kristin Augustine, a registered nurse, was named the July DAISY Award winner at Meritus Medical Center.

A recent patient nominated her by writing, “I wanted to take the time to let you know the superb experience I had at Meritus Medical Center. The gem of my experience was Kristin in the recovery room. I know these nurses often go unrecognized because their patients are usually foggy, but she was an absolute gem. Not only did she ensure my comfort, but there was an elderly gentleman lying next to me who was very tearful and scared. He told her he just wanted to see his daughter so someone would hold his hand and give him a warm hug. He wasn’t able to have his daughter back with him yet, but Kristin leaned in, held his hand and gave him a warm and genuine hug. I was so touched by her random act of kindness and giving of herself. I know the work that goes into a coordinated team effort and the amount of work and running the staff do every day. … What a difference their care made in my experience at Meritus Medical Center and in my new life.” 

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Other nurses nominated for the July DAISY Award include Barbara Lloyd, Amber Smith and Tracy Smith.

The DAISY, or Diseases Attacking the Immune System, award was established nationally to recognize the superhuman efforts nurses perform every day.

Meritus Health’s DAISY nurse-recognition program is sponsored by the family of Jean Toms, RN. 

Edward Jones

Lisa Taylor and Valerie Walters, office administrators at the branch office of Benito Vattelana in Hagerstown, recently were honored for their client service excellence. 

The recognition earned Taylor an invitation to Edward Jones’ annual Branch Office Administrators Managing Partners Conference, which will be Nov. 13 to 15 at the firm’s headquarters in St. Louis.

The meeting will pool more than 350 of Edward Jones’ branch office administrators to collectively recognize and reward their client service excellence, and pinpoint the activities necessary to provide excellent client service.

Columbia Gas

CANONSBURG, Pa. — Mike Davidson recently was named general manager and vice president of Columbia Gas of Pennsylvania and Columbia Gas of Maryland. 

The companies serve approximately 450,000 natural gas customers in 29 counties throughout the two states. 

Davidson has served in a variety of leadership positions at Columbia Gas’ parent company, NiSource Inc., most recently as vice president of its gas distribution operations’ customer operations. He was responsible for providing operations services and support, including for customer programs, customer contact center and planning for six states.

He began his career with Columbia Gas and NiSource in 1996, and prior to his role in customer operations, led all NiSource contact center operations for nine local distribution companies serving nearly 4 million customers. 

In his new role, Davidson will lead the operations team, with a focus on modernizing infrastructure and continuing to deliver safe and reliable service for Pennsylvania and Maryland energy customers.

A Carmichaels, Pa., native, he earned a bachelor’s degree in electrical engineering technology from Point Park University and a master’s degree in public management from Carnegie Mellon University. He also holds a Six Sigma black belt certification from the University of Michigan College of Engineering. 

Davidson  is a member of numerous professional and industry organizations, including the Southern Gas Association Customer Experience Section Managing Committee, the American Gas Association and the American Society for Quality. 

His career also includes five years of service with the U.S. Air Force.

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