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'Software issue' caused cellphone outages for some Sprint customers in Md., Pa., Va.

July 24, 2013

Some Sprint customers in areas of Maryland, central Pennsylvania and Virginia were without cellphone service for about an hour and a half Wednesday afternoon, according to a company official. 

Communications Manager Crystal Davis said a “software issue” caused the service outage at noon in areas of the three states.

The issue was resolved and service was being restored by about 1:35 p.m., Davis said. 

Officials with the company had not confirmed wireless outages in Maryland as of 1:40 p.m. 

Several Sprint customers in Hagerstown reported a loss of cell phone service to The Herald-Mail. 

Davis did not know how many customers were affected or the exact areas of each state affected. 

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