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Technical problem makes Sprint cellphone users unable to dial 911

Berkeley, Jefferson customers urged to use landlines in emergencies for time being

July 08, 2013|By MATTHEW UMSTEAD | matthewu@herald-mail.com

MARTINSBURG, W.Va. — Sprint cellphone customers were unable to reach Berkeley and Jefferson County emergency dispatchers by dialing 911 for much of the day Monday due to a technical problem, officials said.

The problem remained unresolved as of 7:30 p.m., but dispatchers were still able to reach the affected callers by immediately calling them back, officials said.

The caller can hear the dispatcher who answers the 911 call, but the dispatcher is not able to hear the caller, officials said.

The disruption in service did not involve any other mobile phone provider other than Sprint, which was working to resolve the problem that surfaced before noon Monday, officials said.

Any person who has Sprint mobile service that needs emergency services should use a landline to call 911.
 
Individuals also can reach 911 in Berkeley County at 304-263-1330 and in Jefferson County at 304-725-8484.

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