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Fiber cut leaves many broadband customers in Eastern Panhandle without service

June 11, 2013

MARTINSBURG, W.Va. — A fiber cut in a circuit Monday night left a number of Frontier broadband Internet customers in the Eastern Panhandle without service for more than 14 hours.

Frontier Communications spokesman Dan Page said Tuesday that the fiber cut did not affect service for all of the company’s customers in the Eastern Panhandle.

“The damaged circuit, however, does support several platforms that connect our customers,” Page said in an email at about 3:30 p.m. Tuesday, before service was restored. 

Page said Frontier was notified of the service disruption just before 10 p.m. Monday. 

Statewide, Frontier fielded 200 to 300 more “trouble ticket notifications” than usual in the last 24 hours in West Virginia, Page said just after noon Tuesday.

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At least some of the outages reported were related to strong storms that passed through the state Monday, according to Page.

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