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Pair of nursing assistants honored for caring ways

May 12, 2013
  • From left, Karen Castle, one of City Hospital's March Quality Service Award winners; Donna Clews, vice president of patient-care services; Helena Burnette, one of City Hospital's March Quality Service Award winners; and Kathleen Kerstetter, fifth-floor nurse director.
Submitted photo

MARTINSBURG, W.Va. — Karen Castle and Helena Burnette were named City Hospital’s Quality Service Award winners for March.

Each month, the hospital’s Service Award Committee selects an employee to receive the award.

In March, two nursing assistants from the fifth-floor medical/surgical unit were selected.
Castle and Burnette were nominated by a patient for their care, and for going the extra mile to lift her spirits and help provide support.

“Through their actions and help, they have shown me that they care so much and are both so special,” the patient wrote. “I am so thankful and appreciate everything.”

Criteria for selection as a Quality Service Award recipient includes demonstrating a consistently high level of productivity and quality of work, along with a high degree of initiative in performing work responsibilities; displaying exceptional dependability; exhibiting effective relationships with others; displaying a commitment to service and serving the City Hospital community; and meeting the criteria for the West Virginia University Hospitals-East mission, vision and values. 

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