CHAMBERSBURG, Pa. — The Franklin County (Pa.) Commissioners recently paid tribute Tuesday to the 911 dispatchers in the county’s department of emergency services.
Proclaiming April 9 to 13 “National Emergency Telecommunications Week,” the commissioners honored the work of the emergency dispatchers who serve as the first link in the emergency response chain.
Attendees at the meeting were briefed on the activities of the 911 center, which included implementing a new response protocol designed to reduce the number of crashes involving ambulances, utilizing a new program that matches the needs of the caller with the appropriate law enforcement response, and taking a leading role in developing response procedures for high-risk incidents such as active shooters and mass disasters.
