CHAMBERSBURG, Pa. — Two Franklin County, Pa., 911 dispatchers had only three clues when trying to track down a woman possibly suffering from the effects of a seizure:
• Numbers adhered to the side of a building.
• A nearby road’s name.
• A Dunkin’ Donuts.
Dispatchers Robert P. Brown and Julianne C. Schrecengost used that information Feb. 10 to figure out the missing woman was in Washington County. After alerting authorities there to the situation, the woman was found and treated for dehydration and seizures.
“I’m proud of them because they took the time to do that,” said David Donohue, director of the Franklin County Department of Emergency Services.
Brown and Schrecengost recently received commendations from the Franklin County Commissioners.
The pair was working the evening shift when they received a call from a woman who was concerned about her daughter. She said when talking to her daughter on the phone, the younger woman was ill and disoriented because of a seizure disorder.
The daughter thought she was at home, but her mother realized she was not. The mother called a close friend of the younger woman who saw her the night before.
“From this conversation (with the friend), she was able to provide three clues to her daughter’s location: the numbers on a building, a road and a business — none of which were in Franklin County,” the citation from the commissioners states.
The woman was found in a vehicle on Dual Highway and had apparently been in the vehicle overnight, Donohue said.
She made a complete recovery, he said.
Schrecengost has been a trainee with the department for five months. Brown, a Chambersburg resident, previously was honored for his work on a call involving a kidnapped woman.
“It’s important for people to realize and the commissioners to realize our people are doing good work every day,” Donohue said.