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Potomac Edison redesigns bills in easier to read form

March 23, 2012

AKRON, Ohio — Potomac Edison electric customers next month will begin receiving bills in a form that is easier to read, provides more streamlined account information and uses less paper, according to FirstEnergy.

For most customers, the redesigned bills will fit on a single page, saving nearly 15 million sheets of paper annually, the company said in a news release.

“With the redesigned bill, all of the key account information is conveniently located on one page,” Ron Green, FirstEnergy’s vice president of customer service, said in the release. “The new format includes easy-to-locate charge details, including the charges from an alternative supplier if you shop for generation, and a prominently displayed message area to feature timely account information.”

Customers’ statements will also include new account numbers that will allow them to manage their accounts online, the utility said.

Starting April 2, customers can register their new account  numbers to gain online access, which will enable them to pay their bills electronically, submit meter readings and review usage information, the release said.

All FirstEnergy customers also have the opportunity to go paperless with the company’s “eBill” option. Hundreds of thousands of FirstEnergy customers already take advantage of  paperless billing, and now with the new 12-digit account numbers, Potomac Edison customers can, as well.

Customers of Mon Power and West Penn Power, which became a FirstEnergy subsidiary last year, also will begin receiving the new bills and online access.

Customers will receive more information about the redesign process with their March and April billing statements.

To sign up for paperless billing, customers can go to  www.firstenergycorp.com, select the appropriate electric company and click on “Payment and Billing Options.”

Serving six million customers, FirstEnergy Corp. operates 10 electric utility companies in the Midwest and Mid-Atlantic regions, including Ohio, Pennsylvania, West Virginia, New Jersey, Maryland and Virginia, according the company’s website.

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