Fast-Teks offers technology support to regional clients

September 27, 2011
  • Mark R. Bierman owns Fast-Teks On-Site Computer Services, Central Mason-Dixon Region.
By Yvette May, Staff Photographer

Name of business: Fast-Teks On-Site Computer Services, Central Mason-Dixon Region

Owner: Mark R. Bierman

Address: 8992 Grape Creek Road, Walkersville, Md.

Opening date: April 1, 2011

Products and services: Fast-Teks is a national company offering on-site computer services for business and residential clients. The company services all major brands and types of computer equipment; provides software support, including email, security solutions and virus protection; offers networking installation and support (traditional and wireless); and provides data backup and recovery, and technology assessment and consulting. It was recently ranked No. 1 in the Franchise 500 Tech Category in Entrepreneur magazine.

Target market: Small- and medium-size businesses that are seeking a cost-effective solution to their information-technology support needs but can't justify the costs of full-time IT support personnel. Fast-Teks also serves residential customers, coming directly to their homes to perform repairs, updates and set up new personal computers. Areas served include Washington, Frederick and Carroll counties in Maryland, and Franklin, Adams and York counties in Pennsylvania.

How did you get into your business, and what motivated you to start it? I reached a point in my career where I wanted to make a change from the coast-to-coast travel, fast-paced and often impersonal environment of a large company. I wanted to shift my attention to a local focus, spend more time with my family and use my business- technology expertise to help individuals and small/midsized businesses in the area. Fast-Teks provides me with the business model to succeed with my objectives of community service and greater involvement in the region.

Previous business experience: 32 years in technology, with the last 10 years in business serving as a senior vice president and chief information officer for publicly traded companies.

Number of employees: Six

Hours: Monday to Saturday, 9 a.m. to 9 p.m.; Sunday, noon to 7 p.m.

Phone number: 240-320-3910 (Hagerstown); 717-549-3910 (Chambersburg, Pa.); 717-778-1135 (Waynesboro, Pa.)



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