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FiberNet reports problems with phone service in the Tri-State

August 26, 2011

FiberNet reported having problems with its phone service in the Tri-State area Friday, a company official said.

A customer-service representative said a fiber line was cut. The cause was believed to be a dump truck hitting some utility poles late Friday morning in West Virginia, he said.

Crews were working on the problem Friday night.

A representative said at about 8 p.m. that workers originally expected to have the problem fixed by early evening, but the estimate was pushed back to about 1 a.m. when they learned that they'd have to replace the line, rather than splice it.

A recorded message at the customer service line for nTelos, FiberNet's parent company, said: "We are currently experiencing trouble with all services in the Martinsburg, Berkeley Springs, Hancock, Frostburg, Inwood, Hagerstown, Frederick and Cumberland areas. We thank you for your patience as we diligently work to resolve this issue."

There was no estimate available of how many customers were affected.

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— Andrew Schotz

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