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Verizon wireless retailer opens in former Hollywood Video site

December 28, 2010|By C.J. LOVELACE | cj.lovelace@herald-mail.com
  • A large Verizon Wireless store opened last week in the former Hollywood Video space in the Waynesboro (Pa.) Walmart shopping complex.
C.J. Lovelace, Staff Writer

WAYNESBORO, Pa. — After months of dormancy, the former Hollywood Video space in the Waynesboro Walmart shopping complex is buzzing and ringing again.

Cellular Sales, an authorized premium Verizon wireless retailer, moved into the spacious location off Washington Township Boulevard and opened its doors for business on Dec. 21, according to Tommy Lucas, regional director for the company.

"We're very excited to be in the Waynesboro community," Lucas said Tuesday.

The proximity to Walmart and Lowe's makes for a prime location for area shopping traffic, but the size of the store was also a big selling point for the company, Lucas said.

Numerous product displays wrap around the exterior walls and several more can be found near the center of the sales floor, but it doesn't seem to take anything away from the spaciousness inside the store.

"We typically try to build out a little bigger to be sure we can service the community," Lucas said.

An abundance of chairs can be found around the store, including several at each sit-down customer service station. Lucas said making the customer comfortable is one of the store's top priorities.

"We like to give customer help stations with chairs so customers can come in and have a more relaxed experience," said Lucas, who also boasted little to no wait times for shoppers.

Although they do not offer in-store repairs, it is still essentially a full-service location because sales personnel are trained to troubleshoot phones and can make factory warranty exchanges, Lucas said.

And upon request, customers can set up appointments to have products delivered to their homes.

"We do house calls," Lucas said.

Customers can call into the store to make a purchase and the sales team will set up the phone and then arrange to drop it off. Cellular Sales has offered this service for about the past five years, Lucas said.

In addition to traditional prepaid phone options, the store offers all of the top-of-the-line models and accessories, including the popular Droid operating system on Verizon's 3G and 4G networks.

Cellular Sales currently manages 365 stores in 19 states, Lucas said.

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