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Line break disrupts phones in Boonsboro, Keedysville areas

December 10, 2010|By HEATHER KEELS | heather.keels@herald-mail.com

BOONSBORO — Some residents in the Boonsboro and Keedysville areas were unable to make phone calls Friday evening outside of their 432 exchange code, including 911 calls, due to damage to a telephone line, Washington County Emergency Services Director Kevin L. Lewis said.

Verizon restored service to customers by late in the evening, a company spokeswoman said.

The outage affected both land lines and cell phones in the 432 exchange area, or the area in which phone numbers begin 301-432-, Lewis said.

In that area, calls would connect only to other phone numbers beginning with 432, he said. To make a cell phone call to a number outside that exchange, the user had to leave the Boonsboro-Keedysville area, he said.

The problem resulted from a Verizon fiber line being cut during work to repair a water-main break in the area of North Main Street and Stouffer Avenue in Boonsboro Friday afternoon, Lewis said.

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Verizon spokeswoman Sandy Arnette said cables in an underground conduit were cut and the company had to replace a few hundred feet of the cable to restore service.

Verizon was able to restore full phone service to customers by 9:30 p.m., Arnette said.

She said she was not aware of any customers who lost Internet service as a result of the cut cable.

Because customers were still able to make calls inside their exchange code, there was a chance that Verizon’s Internet service was not interrupted, she said.

A Washington County Emergency Services dispatcher said that as of about 10:15 p.m., customers in the 432 exchange were able to make calls to 911 without leaving the area.

During the outage, Lewis directed residents affected by the outage to go to their local fire or EMS station if they needed emergency services.

— Kate S. Alexander contributed to this story

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