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Letters to the Editor

June 01, 2010

Editor's note: The following letters to the editor appeared in the Monday, May 31, 2010, print edition of The Herald-Mail:

Post office fails for lack of consistency



To the editor:

Over the last three years, I have heavily used the U.S. postal system. Two of those years, I used a local post office on Conamar Drive. During those two years, I had very few problems and received very good service. The employees at this post office know exactly what they are doing and put the customer first.

This good service seems to be the exact opposite of what people think of when they consider service at the post office. The reason for this difference, in my opinion, is because the Conamar Drive post office is a needle in a haystack.

This brings me to the service I have received over the last year. About a year ago, I moved to Rochester, N.Y. In Rochester, I continued to heavily use USPS.

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Unfortunately, the service I received at the Conamar Drive location did not carry over. Postal employees would pick fights with customers, refuse to deliver mail, work very slowly, overcharge and generally do a very poor job.

This is what happens when the government has monopoly power in an industry. You will have an industry where the product and service vary greatly, depending on where you go. Consider McDonald's, where no matter where in the world you go, you get the same service and same product. This consistency is one of the main reasons why McDonald's is a leader in today's fast-food industry. People feel safe going to McDonald's because they know exactly what they are going to receive for their money.

The postal system is very different. I am now afraid to use a post office other than the Conamar Drive post office. I have no idea what kind of service I will receive at another location. Is it going to take 10 minutes or 30 minutes, and are they going to overcharge me? I wish I could use one of the commercial package delivery companies, but their prices are too high, because of the unfair playing ground with a government monopoly.

To be fair, why should the postal employees go out of their way to do a good job? Is there an incentive structure in place that would encourage this? As the manager of a Rochester post office told me after filing a complaint, "What are you going to do, take your business somewhere else?"

Andrew Joliet
Hagerstown




Job market could use some courtesy



To the editor:

After a job interview and inquiring whether I had been accepted or not, a courtesy call from a potential employer would be the professional response.

Even after I called to determine my status, no return call was received, which left me uncertain whether I should continue searching for another job or not.

I realize I am not the only person in this position, but this has happened to me three times in six months. I know the job market is tough, but the managers should put themselves in our shoes and know that a courtesy call is the right thing to do.

Wayne Wilhide
Hagerstown

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