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Fahrney-Keedy gets high marks in state survey

August 27, 2009

BOONSBORO -- Fahrney-Keedy Home & Village again received high scores in the Maryland Nursing Facility Family Survey.

The 2008 survey, sent in September, contained 25 questions about five areas of a resident's life and care -- staff and administration, care provided to residents, food and meals, autonomy and resident rights, and physical aspects of the nursing home.

Eighty-six surveys were issued to families or primary caregivers of Fahrney-Keedy residents. By the end of the survey response period in January 2009, respondents familiar with Fahrney-Keedy had returned 68 surveys, for a response rate of 80 percent.

In each of the five areas, Fahrney-Keedy's scores were equal to or higher than the highest average score among all groupings in the survey. Those groupings were by region in the state, by amount of resident population, and by profit- or nonprofit status.

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Two questions were included regarding the total experience and level of care provided by each nursing home.

On a 1-to-10 scale, with 10 the best possible rating, respondents gave Fahrney-Keedy a 9.4 rating for care at the home.

On the question of whether they would recommend the facility to others, 97 percent of families/responsible parties surveyed said they would.

"We are extremely pleased with the results of the family survey," said Bob Lytle, administrator at Fahrney-Keedy. "For the fourth year in a row, Fahrney-Keedy Home and Village has led the state and region averages with customer satisfaction in all areas of the survey. This continues to prove that our employees care for the residents they provide service to and that this is not 'just a job' for them. For more than 100 years, we have provided great care not only to the residents, but great customer service to the families. I am extremely proud of all the staff who work here and that they dedicate their lives to our residents."

Fahrney-Keedy Home & Village, a continuing-care retirement community, is on Md. 66, a few miles west of Boonsboro. With about 200 full- and part-time employees, it serves a resident population of almost 200 women and men in independent living, assisted living and long- and short-term nursing care.

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