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Chrysler FAQ

May 14, 2009

Following is a list of frequently asked questions taken from the Chrysler Web site at www.chryslerllc.com/en/news/:

Warranty, Service and Financing



Q: How will the bankruptcy filing effect existing Dodge, Jeep and Chrysler vehicle warranties?

A: There is no change to existing warranties. All warranties will continue to be in effect and honored.

Q: How does the bankruptcy filing affect the warranty if a customer purchases a new vehicle tomorrow?

A: There will be no effect on the warranty of a new vehicle purchased during the reorganization. The warranty will remain valid for the duration of the warranty period. The warranty is guaranteed by the U.S. government if the vehicle is/was purchased from March 30, 2009 to June 30, 2009. In addition, a possibility exists for a renewal or extension based on mutual agreement.

The Canadian government announced a similar warranty guarantee program.

Q: Will customers need to pay for warranty work and then get reimbursed from the dealer?

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A: The customer process for warranty repairs will not change. Customers do not need to pay for warranty work at the time of service.

Q: Where do customers take their vehicle for warranty work?

A: Any Dodge, Jeep or Chrysler dealer, regardless of brand, can and will perform warranty work. There are thousands of Dodge, Jeep and Chrysler dealers located throughout North America. Customers may visit the brand Web sites at www.dodge.com, www.chrysler.com and www.jeep.com and type their zip code into the "find a dealer" window to view a map listing several dealerships in their area.

Q: If the dealer I purchased my vehicle from has gone out of business, how do I find a new dealer?

A: Any Dodge, Jeep or Chrysler dealer, regardless of brand, can and will perform warranty work. A customer is not required to take the vehicle to the same dealership they purchased the vehicle from. There are thousands of Dodge, Jeep and Chrysler dealers located throughout North America. Customers may visit the brand Web sites (www.dodge.com, www.chrysler.com and www.jeep.com and type their zip code into the "find a dealer" window to view a map listing several dealerships in their area. Customers outside of the United States may click on the "International" link at the bottom of the brand Web sites.

Q: What happens to the loan for my vehicle?

A: Customers should continue to make their payments every month to the address on the statement, or continue to have their payment automatically debited from their bank. The obligation will continue to exist, similar to when a home mortgage is transferred to another lender.

Q: What financing options are you offering consumers during the reorganization process?

A: In the United States, Dodge, Jeep and Chrysler dealers have access to a number of different financing options at the local level as well as the "Invest in America" partnership with credit unions nationwide. By mid-May, a financial services arrangement will be in place with GMAC assuming the role as the primary lender for our dealers and customers.

Q: How will the reorganization affect the availability of service and replacement parts at dealerships?

A: At this time we do not anticipate any issue with the availability of service and replacement parts.

Q: Will my service contract in the United States still be valid?

A: If your service contract was purchased through Chrysler and not a third party, your contract will be valid for the duration of the contract. If your service contract was purchased as an Independent Third Party Service Contract, most reputable service contract companies pay claims at competitive rates and will honor their contracts regardless of servicing dealer. To ensure coverage, customers will need to contact their service contract provider and servicing dealer. If not honored most contracts are cancelable and the customer may be eligible to receive a prorated refund.

If the Service Contract is a Dealer Supported Service Contract (Dealer owns the service contract company), it is unlikely that other dealers would support that contract. Customers should contact the dealer they purchased the service contract from.

Q: Where do I send my payment for my service contract?

A: Customers should continue to send your payments to the address on the invoice.

Q: Will Mopar continue to exist?

A: Mopar is, and will continue to be, a valuable part of the Chrysler company business.

Q: Will Dodge, Jeep and Chrysler dealers still sell genuine, original equipment replacement Mopar parts during the reorganization?

A: Yes, and we encourage our customers to visit their local dealer for authorized Mopar replacement and performance parts.

Q: Will parts for older Chrysler (Mopar) vehicles continue to be available for purchase through a local dealer and for how long?

A: Yes, they will continue to be available and the process for how long authorized service and replacement parts are available will not change during the reorganization.

Q: I bought the $2.99 gas card promotion. Is that, and will it continue to be, valid?

A: Yes, there are no changes to that program.

Q: Who can I contact if I have additional questions?

A: Customers with questions can call toll-free 877-271-1568 or visit www.ChryslerRestructuring.com.

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