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Greencastle installs suggestion box

February 22, 2009|By KATE S. ALEXANDER

GREENCASTLE, Pa. -- The Greencastle Borough Council opened a new line of communication with residents last week when it installed a suggestion box at Borough Hall.

Councilwoman Michele Emmett said council members wanted to give residents a simple and direct way to comment to the council that did not involve phone calls or going through township staff.

The small suggestion box that stands on the right of the inside door at Borough Hall will not be checked by staff, said Borough Manager Ken Womack.

"The box has one key and that key is in the hands of council," he said. "However, my door is still and always open."

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In January, the council selected Emmett, chairwoman of the administration and finance committee, to keep the box.

Council President Charlie Eckstine said the box will give those who do not have access to the Internet a place to send their concerns.

The new borough Web site is slated to have a place for residents to drop suggestions to the council.

At the January council meeting, Councilman H. Duane Kinzer asked if the borough would accept unsigned comment cards.

Eckstine told Kinzer that in his opinion, if a comment or suggestion is sincere, he hopes the resident will sign their names, but the borough did not say it will take only signed comments.

Emmett said the new box is a welcome sight.

"Did you see our new box? It's exciting," she said. "I think it is important that residents have a vehicle to express their concerns directly to council."

Womack said he and borough staff are still trying to set up a place to keep comment cards that doubles as a writing surface for the suggestion box.

The comments cards asks for ways to improve services for residents.

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