Records show APX contract with Washington County woman wasn't backdated

August 01, 2008|By ANDREW SCHOTZ

WASHINGTON COUNTY -- A Washington County woman's contract with APX Alarm Security Systems was not backdated, according to a company official who provided written proof on Thursday.

Responding to an allegation in a story in Wednesday's edition of The Herald-Mail, Alex Dunn, APX's chief operating officer, said an alarm system was in Betty J. Kline's home on May 28, the purchase date listed on her contract.

Kline has said she thought an APX salesman wasn't at her home that day and the company didn't sell her the system and install it until around the middle of June.

When she tried to cancel, she was denied.

But Dunn said Kline agreed to the contract on May 28 and tried to cancel it about a month later, well after the three-day cancellation period Maryland law allows.


Dunn e-mailed a copy of records showing that the alarm panel in Kline's home communicated with APX's central monitoring system numerous times as the panel was installed on May 28, plus two days in June and one in July.

Kline - who has said she didn't want the alarm system, but signed a contract so a relentless salesman would leave - said Thursday she wasn't sure of the dates.

"I can't prove that they weren't here on the (28th) ..." she said. "I'm not gonna argue that point."

Kline said someone identifying himself as being with APX in Hagerstown called her Thursday to say the company would remove her alarm system if she took back her allegation.

Dunn said he didn't know who called Kline or made the offer, but he would look into it.

Kline was one of two Washington County residents to file complaints with the Maryland attorney general's office in July after buying security systems from APX.

Neal Glessner, the president of Glessner Alarm & Communications in Hagerstown, helped both women file their complaints.

The attorney general's office has both complaints and will look into them, spokeswoman Raquel Guillory said this week.

The Washington County Sheriff's Department received about a half-dozen complaints from people upset with Utah-based APX's sales tactics, Sheriff Douglas Mullendore said in June.

Kline has said the salesman who came to her house wouldn't let up.

"I told the guy at least 20 times that I can't afford it ..." she said. "I more or less signed the paper trying to get rid of him."

She later got a bill from the company saying she owed $2,300.

Dunn said APX's door-to-door sales methods are aggressive, but not dishonest.

He pointed out that during an independent call on May 28 to verify terms of the alarm contract, which APX does with each sale, Kline didn't object to the deal.

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