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Allegheny Power uses ad to apologize for bulb fiasco

March 14, 2008|By JOSHUA BOWMAN

Allegheny Power ran a full-page newspaper advertisement Thursday, apologizing and accepting full responsibility for any confusion and delivery issues associated with its controversial fluorescent light bulb program.

The program, under which two energy-conserving light bulbs were sent to about 220,000 customers in Maryland, was criticized when customers and lawmakers realized an $11.52 surcharge was attached.

"We acknowledge that we have caused a great deal of concern and confusion, and should have done a better job of clearly informing you, our customers, about the cost of the program. For this, Allegheny Power accepts full responsibility for any confusion and delivery issues. We are truly sorry and offer you our sincere apologies," the ad reads.

Allegheny agreed to stop distributing the bulbs and levying the surcharge, credit all customers for the surcharge collected from Oct. 3, 2007, to Jan. 16, 2008, and plans to work with state and local agencies to develop a compact fluorescent bulb disposal plan, according to the ad.

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Allegheny has submitted a plan to refund the energy conservation surcharge to customers. The Maryland Public Service Commission will consider the proposal March 19.

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