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Susquehanna Bank warns of e-mail scam

January 29, 2008|By HEATHER KEELS

Susquehanna Bank officials are warning of an e-mail scam in which customers are being lured to share confidential account information online, bank officials said Monday.

The fraudulent e-mails are designed to look as though they came from the bank and claim that customers must go to a Web site and update information to unlock a suspended account, Susquehanna spokesman Steve Trapnell said. The messages appear to have been mass e-mailed to customers and noncustomers alike, he said.

In at least one version of the phishing scam, clicking the link can trigger the download of malicious software that tracks keystrokes, giving scammers access to private information such as account passwords, Trapnell said. Up-to-date antivirus software and firewalls should prevent such downloads, he said.

Susquehanna Bank does not send unsolicited e-mails asking people to go to a Web site or call a phone number to update their account information, Trapnell said. The bank is advising recipients not to reply to the e-mails or click on any links in them and to report suspicious e-mails to reportfraud@susquehanna.net.

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