ANNAPOLIS - Allegheny Power's president on Tuesday apologized for a light-bulb distribution that went awry, as the utility prepared to personally answer a state regulatory commission's questions about the program.
The company sent a pair of energy-saving compact fluorescent light bulbs to each of its 220,000 Maryland residential customers last month.
Many customers have said they thought the bulbs were free. A Jan. 7 Herald-Mail story that described an $11.52 surcharge attached to the bulbs triggered a wave of protest from customers and state lawmakers.
"We acknowledge that there are some concerns associated with the distribution of the energy efficient light bulbs and we acknowledge that we could have done a better job of clearly advertising to customers the cost of the Program," Flitman's letter says. "For this Allegheny Power accepts full responsibility for the customer confusion and delivery issues. We are truly regretful and offer our sincere apologies."