City seeks input on Web site services

January 12, 2008|By DAN DEARTH

HAGERSTOWN - The City of Hagerstown wants residents to participate in an online survey to help choose the type of services that the city should offer on its Web site.

Scott Nicewarner, the city's information technology manager, said the survey will run until the end of January.

"We want to make sure we give citizens their chance on what they want to see," he said. "We just encourage people to get online and voice their opinions."

Nicewarner said the city's existing software only allows residents to pay their utility bills online.

With the choices on the survey, residents will be able to select from a broader range of options, including online permit applications and requests for street repairs.

Hagerstown officials are in the process of shopping for a new software system to replace an obsolete one that the city has used for more than 20 years, Nicewarner said. About $1.2 million has been budgeted for the purchase, but the city knows of vendors who will sell the equipment well below budget.


Nicewarner said he would like to make a recommendation to the Hagerstown City Council in March and, if the purchase is approved, it should take at least a year to get everything up and running.

"It's going to be a major undertaking," Nicewarner said.

To take the survey ...

ยท People may take the survey by visiting the city's Web site at

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