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Lumber Yard expanding in Hagerstown

The store on Frederick Street will be one of four in the regional chain that will expand to an 'XL' yard. Some other Lumber Yar

The store on Frederick Street will be one of four in the regional chain that will expand to an 'XL' yard. Some other Lumber Yar

December 02, 2007|By BETHANY TREMBLAY

The Lumber Yard will expand at its Frederick Street site in Hagerstown, a move that will make it one of four stores in the regional chain that will expand to an "XL Yard" by the end of this year.

The Hagerstown expansion is part of a major building and upgrading project for the York, Pa.-based chain.

A 4,000-square-foot showroom will be added as one of the changes in the works for the 775 Frederick St. location, said the yard's assistant manager, Ross Clark.

The changes also will include adding inventory, people, drivers and trucks, said Clark.

The additions will not require The Lumber Yard to move from its current site.

The Lumber Yard's Hagerstown location has been chosen for the expansion because it is "centrally located and one of the biggest facilities in the area," Clark said.

Currently, The Lumber Yard has a 1,000-square-foot showroom. The Hagerstown store is getting the XL - or extra large - label because it will expand to include a 4,000-square-foot-showroom. The staff will more than double from 12 people to 32 employees.

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A few years ago, The Lumber Yard switched from a "cash customer" focus to a contractor only focus.

But the company recently again changed its thrust and began serving both individual customers and contractors, allowing The Lumber Yard's services to reach more people, said Clark.

Clark said customers choose The Lumber Yard over the company's larger competitors for the customer service the center offers.

"People like the one-on-one time," Clark said, "We don't have any just weekend people, everyone who works here is full time."

This one-on-one customer service time goes from purchase to installation. Customers at The Lumber Yard work with one full-time employee to help purchase materials and schedule delivery times. The Lumber Yard also schedules installations and will be available to resolve any customer problems that might arise after installation, according to the company's Web site.

Services and products offered by the store will not change, there will just be more people to offer the services and more products to offer, Clark said.

The Lumber Yard carries building materials, including lumber, windows, interior materials and exterior materials. As an XL center, The Lumber Yard will have the space to offer more of these products as well as to expand the type of building materials currently offered.

With the transition to an XL Yard, the store will have 60 per cent more inventory, 50 per cent more delivery equipment and double the current staff, according to a release from the company. The Hagerstown location's hours of operation will not change, said Clark.

The Lumber Yard's hours are currently 7 a.m. to 4 p.m., Monday through Friday.

Those store hours are not the only times customers can work with a Lumber Yard employee, however.

Customers can schedule appointments for after business hours and on weekends so they can check out products in the showroom with the assistance of an employee.

The chainwide expansion is coming at a cost for nine other Lumber Yard locations, including four in the Tri-State area.

By the end of this year, facilities in Charles Town and Martinsburg in West Virginia, and Chambersburg and Waynesboro, in Pennsylvania, will be among the Lumber Yard sites to close.

Other Lumber Yard locations being expanded into XL Yards are in Downingtown and Whitehall, Pa. and Winchester, Va.

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