Troubleshooting information posted on Web sites for Antietam Cable and MyACTV have helped some high-speed Internet customers eliminate connection problems, a company spokeswoman said Tuesday.
Antietam Cable upgraded its provisioning platform - the "nerve center" of the MyACTV High-Speed Internet Service - at 4 a.m. Friday, and most customers had normal service by 8 a.m. that day, according to Cindy Garland, director of marketing for Antietam Cable.
Some customers, the numbers of which she could not provide, were still experiencing problems with their connections Tuesday, she said.
Garland said customers accessing and using troubleshooting information posted at www.antietamcable.com and at www.myactv.net have been able to resolve their connection issues.
"A very small subset of people are experiencing these problems ... for 80 percent of them, this fixes it," Garland said. "For the other 20 percent, call us."