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System upgrade slows down some customers' Internet connections

December 12, 2006|by PEPPER BALLARD

Some of Antietam Cable's high-speed Internet customers experienced slower than normal connections over the weekend during a system upgrade, a company spokeswoman said Monday.

Cindy Garland, director of marketing for Antietam Cable, said that the company upgraded its provisioning platform - the "nerve center of the service" - at 4 a.m. Friday. Most MyACTV High-Speed Internet Service customers had normal service by 8 a.m. Friday, she said.

The company's previous provisioning platform was becoming obsolete and needed to be replaced, she said.

Garland said some customers experienced issues with their connections over the weekend and the company has been handling those complaints on a case-by-case basis.

Antietam Cable has about 13,500 high-speed Internet customers in Washington County, she said. The company has about 40,000 cable television customers in the county, she said.

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Garland said anyone experiencing problems with cable internet service should call Antietam Cable at 301-797-5000.

She said customers may also call for technical support at 240-420-4355.

Antietam Cable is owned by Schurz Communications Inc., which also owns The Herald-Mail Co.

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