MARTINSBURG, W.VA. - A Martinsburg, W.Va., call center for Verizon Communications Inc. will close Dec. 7 as part of an effort to improve customer service and restructure operations, a corporate spokesman said Thursday.
About 228 workers employed by Aerotek staffing agency in a contracted relationship with Verizon were affected by the decision, according to Tina Enders, a regional operations director for Aerotek.
Workers at the call center's locations at 300 and 400 Foxcroft Ave., were notified Oct. 6 of the decision to close, Verizon spokesman Harry Mitchell said.
"There is never a good time for this type of announcement," Mitchell said. "We certainly feel for the Aerotek employees."
Mitchell said the closure is part of an ongoing effort by Verizon to improve service by reducing the number of places customers have to call.