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Convention bureau holding training seminar for tourism staffers

May 07, 2004

The Hagerstown-Washington County Convention and Visitors Center is hosting a training session for front-line tourism staffers. The "familiarization tour" is a semi-annual event, and has proved to be successful for assisting hotels, restaurants, and other tourism-related businesses.

The free event helps train front-line employees, and provides education about Washington County.

"Washington County On The Road" is scheduled for Wednesday, May 19. Employees of CVB member-businesses can attend, to learn more about all of the sites, attractions, parks, museums, and events in Washington County.

Since tourism is critically important and provides a $165-million annual economic impact, the CVB provides this educational opportunity.

According to organizer Gigi Yelton of the CVB, "This program is a real benefit for local businesses. Hotel front desk people, local customer service people and employees of attractions and businesses enjoy this chance to learn about our community. We actually tour throughout the county, and explain each site in detail.

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"It's a day-long motor-coach tour, and truly worthwhile for local employees to know how to help visitors understand Hagerstown and Washington County."

The purpose of this event is to familiarize a local company's staff and management with the tourist attractions in Hagerstown-Washington County. Yelton said.

"This helps the front-line staff person to relay accurate information to visitors, and it often leads to guests to our community staying extra nights. This event has been helpful for anyone dealing with visitors. We've also found that visitors come back, when they have received accurate and helpful details about our community."

Yelton explained that participants need to call and sign up in advance. Participants should meet at the downtown Visitor Welcome Center near the public square between 8 and 8:30 a.m. on May 19. The day will include breakfast, lunch and snacks on the motor-coach provided by the CVB and Atlantic Coast Charters. Participants may park free of charge in the garage across the street. (The CVB will stamp parking tickets in the morning.)

The itinerary and additional information has been mailed to CVB member businesses. If any other Washington County business is interested in participating, please contact Gigi Yelton at 301-791-3246.

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