Money Matters

August 31, 2003

Customer service tips are offered

The Society of Consumer Affairs Professionals urges managers not to forget the importance of customer service, and offers the following suggestions:

  • Focus on people, not technology. While technology plays a vital role in customer service, people calling your business will prefer a friendly, helpful human much more than a menu of voice prompts.

  • Train for the worst callers. Employees must be prepared for the most irate callers through coaching.

  • Follow-up. After a customer leaves pleased, a follow-up call or e-mail to say thanks helps return business.

  • Keep employees content. An unhappy customer service employee isn't likely to help much with an unhappy customer.

Personal computer occupies more time

The personal computer is now a serious competitor for the TV when it comes to our leisure time at home.

Ninety percent of home PC owners say they use their computers at least once per day, according to a survey of 500 home computer owners by InsightExpress, an online research firm.


More than half, 62 percent, said they expect the amount of things they do on their computer to increase over the next year One-third said they wanted to spend more time managing and editing digital photographs; 32 percent said publish a Web site; 27 percent wanted to download music; 21 percent wanted to edit video; and 17 percent said burn DVDs.

Puzzle recalled as choking hazard

Small World Toys is recalling 3,000 Puzzibilities Recycling Truck Puzzles.

One of the puzzle pieces poses a choking hazard to children.

The recalled puzzle has nine wooden pieces that form a green recycling truck, three workers, a container for plastics, a bundled set of newspapers and a recycling bin. The top of the puzzle reads "Recycling Truck," and "2574" and "2003 Small World Toys" are printed at the bottom.

Consumers should return the puzzle to the store where it was purchased for a refund.

Contact Small World at 1-800-421-4135 or visit the firm's Web site at

Company recalls action jet toys

C.D.X. Trading Inc. is recalling 1,500 Falcon Action Toy Jets.

Small parts of the toy jet can detach, posing a choking hazard to children.

The recalled toys are battery-operated, multicolored toy jet airplanes measuring about 9 inches in length and width. A clear plastic cover over the cockpit exposes a pilot with his hand on the controls. A label on the jet's wings reads "FALON" (Falcon misspelled). "C.D.X. Toys CDL-22338D" and "Made in China" are embossed on a label on the battery compartment lid.

Return the toy jets to the place of purchase for a full refund or purchasers from street-sale or flea markets can mail the toy to C.D.X. Trading Inc., 1576-78 Gates Ave., Ridgewood, NY 11385-2728 to receive a refund including postage. Consumers may call C.D.X. Trading Inc. at 1-718-821-1600.

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