Service call answered on other side of world
By KIMBERLY YAKOWSKI
When Fay Shaffer called a customer service number about her Montgomery Wards credit card recently she never expected the phone to ring halfway around the world.
Shaffer, of Hagerstown, said she called the toll-free number for the now-defunct department store in October to settle some confusion about a service charge and learned that the customer service center was in Bombay.
After Montgomery Wards closed, Shaffer was sent a Wal-Mart charge card as a replacement.
After dialing the number on the card and following several automated commands, Shaffer said she finally heard a human voice.
"I could hardly understand him so I asked him where he was. He said 'Bombay, India,'" Shaffer said.
Shaffer said she assumed that meant Bombay was the customer service operator's homeland.
"I said 'no where are you right now?'" said Shaffer.
The man told her the office in which he was working was in Bombay.