Office manager says sweet talk is key to customer service
MARTINSBURG, W.Va. - As office manager for the Martinsburg Mall, Karen Armbrester doesn't spend as much time behind the customer service counter as she used to, but shoppers and mall walkers still stop by.
They knock on the glass window to the mall office as they walk by or pop their head in the door to say hello, said Armbrester, 47, of Hedgesville, W.Va.
"I love people. I'm a people person," said Armbrester, who worked at Jane's House of Hair in Hedgesville for 24 years.
She took a job with the mall in 1996 so she could get better benefits as her daughter was getting ready to attend college.