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Turner phone service disrupted

December 01, 2000

Turner phone service disrupted



By ANDREW SCHOTZ / Staff Writer


The owner of Turner Transportation wondered Friday afternoon why his company's phone was shut off for part of the day.

"Without the phones, we're dead in the water," said George Turner, who switched his company Friday from taxi service to a more limited sedan service.

Under a sedan service, customers must phone in to arrange rides instead of flagging down cabs on the streets.

Turner said his phone service was restored around 4 p.m., about two hours after he discovered the problem.

He said Verizon told him that someone had called the phone company to ask that Turner's phone be disconnected, but he hasn't found out who did it. Neither Turner nor his son, Thomas Lee Turner III, who works with him, made the request, Turner said.

Contacted late Friday afternoon, Verizon spokesman Harry Mitchell didn't know the specifics of Turner's situation, but said, "These types of instances are extremely rare."

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Verizon customer service representatives won't even discuss an account unless the caller is authorized to make changes or knows specific information about it, Mitchell said.

Customers can ask to add a password to their account, a safety measure Turner used when his phone service was reinstated.

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