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Modem service disrupted

October 23, 2000|By SCOTT BUTKI

Modem service disrupted



Some local cable modem users were able to go online Monday afternoon after experiencing intermittent Internet connection problems for at least 48 hours.

Antietam Cable Television, in partnership with Kiva Networking, provides modem access via a cable television network to about 200 residential users and 40 to 50 businesses in the Hagerstown area, said Mike Garrett, general manager for Bloomington, Ind.-based Kiva.

Starting Saturday evening, users began reporting problems connecting to the Internet, Garrett said. Some users were able to get on the Internet while others weren't, he said.

The problem grew worse Sunday, persisted throughout the weekend and continued into Monday, he said.

The problem was solved by Monday evening and users were connecting again without difficulty, he said.

Company representatives will discuss today whether to give some type of a refund to users who were unable to use the Internet while the connection problems were occurring, he said.

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The problem was not caused by Antietam Cable facilities or equipment, Garrett said.

Calls to Antietam Cable were referred to Kiva.

Antietam Cable Television General Manager V. Gene Hager did not return phone calls Monday afternoon.

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