I was also a bit reticent to be more vocal about my experiences having recently returned from a two-year work assignment in Japan and Korea. My overall assessment of service quality at fast food restaurants in these countries is quite favorable.
Service personnel are courteous, well groomed, and efficient. Also, the facilities they work within are clean and orderly. But was this experience coloring my judgment of what I was observing in our local community?
Well the Dick Fleming article tells me at least one other individual is in some measure seeing service quality in the way I was seeing it. That is although one brush does not paint all, in some areas an improvement in service quality is sorely needed.
My question quite simply is: Why can others do it right, while we cannot seem to do so? I am inclined to place the monkey on management's shoulders.
If management takes their responsibilities seriously they will see to it that good personnel are hired, properly trained to do their jobs, and provided the appropriate oversight and feedback.
Such actions will benefit the customer and ultimately benefit the organization to even a greater degree. So beware managers - a customer just may be paying attention to how he or she is being treated.
Dave Shetterly
Smithsburg
Gore's promises would bankrupt us
To the editor:
Anyone with minimal intelligence or common sense realizes no one can promise all Gore does without believing in the tooth fairy.
First you have to look at the citizen Al Gore.
As a property owner he is apparently a slum lord as there has never been any defense of that revelation that was captured on video film.
Amazing, Gore is now against the tobacco industry now that his family no longer grows tobacco.
Evidently his charitable spirit is only present through taxing others as his compassionate giving to charity was so minimal on his tax return he became the object of justifiable ridicule.
After Saying he invented the Internet, raised funds from his office saying he didn't know it was illegal, went to a Buddhist Temple and didn't know it was a fund raiser should alert all rationale as to his motives. Do as Al wants, as the law and your feelings mean nothing in his political process: This is a dangerous situation for ignoring the will of the people puts freedom in jeopardy.
The media blamed the high oil prices on the big oil companies which is what was done until it was reported Gore had holdings in big oil. Now it seems its the middle east turning the valves on and off.
If you do not belong to a special interest group and do not vote you will become a slave to the special interest because they vote and know who to vote for. Amen.
Phillip M. Snider
Martinsburg, W.Va.
Surely there are enough fans to back easy-listening station
To the editor:
For more years than I can remember I have been an avid listener of WWMD. All of my home and car radios are tuned to 104.7. I also enjoyed the station while at numerous shopping facilities and doctor or dentist offices.
It was also the only station which played easy listening music. Why doesn't WAYZ continue with easy listening? The last thing we need is another country and western station. Surely there are enough listeners of easy listening to warrant a station.
Arthur L. Cronk
LTC USA Ret.
Waynesboro, Pa.
