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Letters to the Editor 10/9

October 06, 2000

Letters to the Editor 10/9



Dick Fleming's not only one who hates poor service



To the editor:

I could identify with the article (1 October) by Dick Fleming on the "state of customer service" in our local community. It brought to mind an experience at a local fast food restaurant earlier in the week.

The service was slow as only one person was taking customer orders. Four other employees were behind the counter, but not a one of them made an attempt to assist their coworker. One of the four employees was so indifferent that he entertained himself by reading the morning paper.

This was not the first such incident of poor service I had experienced over the past few months. But nonetheless my first inclination was simply to put this experience off as a bad day on the part of the restaurant personnel or perhaps even a bad day for myself.

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I was also a bit reticent to be more vocal about my experiences having recently returned from a two-year work assignment in Japan and Korea. My overall assessment of service quality at fast food restaurants in these countries is quite favorable.

Service personnel are courteous, well groomed, and efficient. Also, the facilities they work within are clean and orderly. But was this experience coloring my judgment of what I was observing in our local community?

Well the Dick Fleming article tells me at least one other individual is in some measure seeing service quality in the way I was seeing it. That is although one brush does not paint all, in some areas an improvement in service quality is sorely needed.

My question quite simply is: Why can others do it right, while we cannot seem to do so? I am inclined to place the monkey on management's shoulders.

If management takes their responsibilities seriously they will see to it that good personnel are hired, properly trained to do their jobs, and provided the appropriate oversight and feedback.

Such actions will benefit the customer and ultimately benefit the organization to even a greater degree. So beware managers - a customer just may be paying attention to how he or she is being treated.

Dave Shetterly

Smithsburg

Gore's promises would bankrupt us



To the editor:

Anyone with minimal intelligence or common sense realizes no one can promise all Gore does without believing in the tooth fairy.

First you have to look at the citizen Al Gore.

As a property owner he is apparently a slum lord as there has never been any defense of that revelation that was captured on video film.

Amazing, Gore is now against the tobacco industry now that his family no longer grows tobacco.

Evidently his charitable spirit is only present through taxing others as his compassionate giving to charity was so minimal on his tax return he became the object of justifiable ridicule.

After Saying he invented the Internet, raised funds from his office saying he didn't know it was illegal, went to a Buddhist Temple and didn't know it was a fund raiser should alert all rationale as to his motives. Do as Al wants, as the law and your feelings mean nothing in his political process: This is a dangerous situation for ignoring the will of the people puts freedom in jeopardy.

The media blamed the high oil prices on the big oil companies which is what was done until it was reported Gore had holdings in big oil. Now it seems its the middle east turning the valves on and off.

If you do not belong to a special interest group and do not vote you will become a slave to the special interest because they vote and know who to vote for. Amen.

Phillip M. Snider

Martinsburg, W.Va.

Surely there are enough fans to back easy-listening station



To the editor:

For more years than I can remember I have been an avid listener of WWMD. All of my home and car radios are tuned to 104.7. I also enjoyed the station while at numerous shopping facilities and doctor or dentist offices.

It was also the only station which played easy listening music. Why doesn't WAYZ continue with easy listening? The last thing we need is another country and western station. Surely there are enough listeners of easy listening to warrant a station.

Arthur L. Cronk

LTC USA Ret.

Waynesboro, Pa.

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