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Letters to the Editor

July 09, 1999

Ad department does a fine job

To the editor:

There are many times when we as consumers find it necessary to complain about service from other businesses. Far too many times, however, do we stop to give compliments when they are due. We may be happy with the service but we do not take the time to verbally or in writing express our appreciation.

Recently we held a seminar for auctioneers. Our local newspaper had agreed to have a representative come and address the group regarding newspaper advertising in relation to auctions. A few days before the seminar this was canceled and there was no explanation. Of course, this left us to fill a vacancy in a short period of time. Robin Moore, who has been our contact at the Herald-Mail, was contacted and in virtually no time agreed to fill the spot. That alone was certainly appreciated.

Moore arrived at the seminar along with Denise Ingram. These two ladies did an excellent job of speaking to the auctioneers on the different aspects of the newspaper advertising as it relates to auctions. When questioned by those attending, both responded with correct and concise information. This is to be commended. Some of the questions asked pertained to things like, "If I send in an auction, pay the charges, and the ad doesn't get printed, what do you do?" Their answer was a full refund will be issued.

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We have been submitting ads (both in auction and farm equipment) for many years now. I can honestly say that this was the response that you get in the real case of this occurrence. I might also add that it is very rare for the ad not to be published. There have been a few occurrences of incorrect billings, but on bringing this to the attention of your staff, the problem is always corrected with speed, accuracy and polite apologies.

There have been a few times when checks were credited to another account rather than the auction account. Again, this has always been corrected promptly. I believe your staff has now combined all our charges under one account and that will certainly make it easier for us and your staff.

You definitely have a very good "assembly line" to be able to produce a good newspaper. I do not know all of the people involved in making your operation a successful one, but I certainly could not close without saying that Robin Moore has in the past and I am certain will continue to do an outstanding job in receiving and processing both auctions and other ads.

I hope that you will accept this letter as complimentary to your entire staff and that it will be relayed to all of those persons who work behind the scenes to keep customers like us happy.

Edgar A. Bohrer, Sr.

Bunker Hill, W.Va.

Rowland should conform to my beliefs

To the editor:

In his column "Commandments won't keep kids from killing kids," Tim Rowland establishes several things. The first is his own anti-Judeo-Christian bias. He hates the faith so much that he will go to any length to ridicule it and try to make it look silly.

The second is The Herald-Mail's anti-Judeo-Christian bias. That any Herald-Mail editor would approve this column shows that they are amused by and agree with Rowland's treatment of the faith. Every Christian and Jew in the area should be insulted by this attack by The Herald-Mail on one of the most sacred documents of your faith.

It is interesting that Rowland's column should appear in the same week that some of the kids at Columbine High are saying that it is not gun laws that need changing - it is the hearts and minds of the kids. Reuters reports from a meeting in Denver that many of the Columbine young people who participated in the meeting want prayer back in school and the Ten Commandments displayed in every classroom. These kids understand what it takes to keep from getting in the heat of the moment.

Also this week we were informed that the County Commissioners pledged tax dollars to begin a program calledCharacter Counts.That article states that the program is designed to reinforce six Pillars of Character: Trustworthiness, respect, responsibility, fairness, caring and citizenship.The program is said to be based on the idea (I wonder where it comes from) that there are certain principles of right and wrong that transcend race, gender, religion and other human qualities, and people are not born with good character but it is learned by example. Sounds a little like the Judeo-Christian principles stated in the Ten Commandments - honor your parents...not murder...not commit adultery...not steal...not lie...not covet.

I wonder if Rowland and the Herald-Mail will ridicule this community program?

I wonder if they will object if participants want to post these six pillars on the schoolhouse walls so they can be reinforced on students hearts and minds throughout the school year? I wonder if they really believe that such a program has no religiousimplications?

Edward L. James

Hancock

Preservation expert responds to critic

To the editor:

Re: Jack Costa's letter in Sundays edition of the Herald Mail.

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