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Net Systems specializes in service

July 08, 1999|By ERIN HEATH

For 20 years, Bobby Sabet's business has specialized in custom-built computers for government agencies. Now that business, Net Systems, is bringing its services to Hagerstown.

Net Systems originated in 1979 in Arlington, Va., and has built systems for the U.S. Department of Defense, the U.S. Postal Service and numerous foreign embassies in the U.S., including France's. Sabet joined the business in 1990 and is now the executive director.

On May 15, Sabet opened his second Net Systems office at 1758 Dual Highway to cater to computer users in this area. He said his reasons for coming to Hagerstown were more personal than financial.

"A lot of friends and family (live in Hagerstown)," he said. "My in-laws are here. It was them actually convincing me. If the government is using our products, why not regular people?"

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The staff at Net Systems builds computers much like the ones from such companies as IBM, Dell, Gateway and Compaq, Sabet said. Net employees are certified to use both Intel and Microsoft products in their computers, and they go to training sessions every three months to stay familiar with the latest computer equipment.

The difference between Net Systems and the larger companies, Sabet said, is that Net computers are sold for a lower price.

Net Systems' custom-built computers range in price from $699 to $1,899, Sabet said.

"We carry all the hardware and the software that is out there in the industry. We don't carry anything cheap or generic. Everything is name-brand," he said.

Every customer who buys a Net Systems computer receives two years of free service and support, Sabet explained. During the first year, Net employees will travel to the site of the computer to make repairs, no matter where it is. In the second year, the customer has to bring the computer to the Net office.

"Service - that's the first thing we give customers. And the truth," Sabet said.

Net Systems also offers service, support, upgrades and networking for computers not purchased through the firm.

On-site computer repair costs $55 an hour plus parts, while in-shop computer repair costs $45 an hour plus parts. The cost is adjusted for time; for instance, a half-hour of in-shop computer repair would cost $22.50. Customers are not charged for service that takes more than two hours, Sabet said.

In addition, Net Systems is offering a Year 2000 special until the end of the year: For $29, staffers will prepare a computer for any problems that might arise on Jan. 1. Some experts say computers may malfunction by confusing the new year with 1900.

"If you bring in your system, we can make it Y2K-ready in less than a half-hour," Sabet said.

Sabet said he wants to expand Net Systems even more by adding an office in Franklin County, Pa.

Net Systems is open weekdays from 10 a.m. to 7 p.m. and on Saturday from 10 a.m. to 5 p.m. The phone number is 301-791-7100.

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