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Return policies store by store

December 26, 1997

Following is information about the return policies of major area retail stores:




Do you need a receipt?

No, but an original sales receipt is suggested to make the return easier and ensure you get full credit for the purchase.

Can returns be brought to different locations?

Yes.

Do tags have to be kept on merchandise?

No, but having the tag will speed the return process and ensure you get full credit for the purchase.

Where to go?

Go to the department where the item was sold.

When you return something, what questions will be asked?

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Do you have a receipt? If no receipt, do you have photo identification?

What happens to returns?

If the item is unused and undamaged, it is reticketed and returned to the sales floor. Other items are sent to a warehouse.




Do you need a receipt?

No, but a receipt is suggested to make the return easier and ensure you get full credit for the purchase if you don't know how much was paid for it.

Can returns be brought to different locations?

Yes.

Do tags have to be kept on merchandise?

No, but having the tag will speed the return process.

Where to go?

Go to the department where the item was sold.

When you return something, what questions will be asked?

Do you have a receipt?

What happens to returns?

Unused, undamaged items are resold. Defective items are sent to a processing center.




Do you need a receipt?

Yes, for home electronics, appliances and other electrical items.

No, for clothing and other items, but a receipt is suggested to make the return easier and ensure you get full credit for the purchase.

Can returns be brought to different locations?

Yes.

Do tags have to be kept on merchandise?

No, but having the tag will speed the return process.

Where to go?

All returns should be taken to the service desk.

When you return something, what questions will be asked?

Do you have a receipt?

What happens to returns?

Undamaged merchandise can be resold. Other items are sent to Kmart's return center or to the manufacturer for repair.




Do you need a receipt?

No, but a receipt is suggested to ensure you get full credit for the purchase.

Can returns be brought to different locations?

Yes.

Do tags have to be kept on merchandise?

No, but having the tag will speed the return process.

Where to go?

Go to the department where the item was sold.

When you return something, what questions will be asked?

Do you have a receipt? Reason for return?

What happens to returns?

Brand-new, never-worn items are retagged for sale. Used or damaged items are sent to a returns clearinghouse.




Do you need a receipt?

No, but a receipt is suggested to make the return easier.

Can returns be brought to different locations?

Yes.

Do tags have to be kept on merchandise?

No, but it will make the return easier. Having the original packaging and paperwork also helps.

Where to go?

Special return registers will be set up for Christmas gift returns.

When you return something, what questions will be asked?

Do you have a receipt? Reason for return? If no receipt and requesting a cash refund, do you have photo identification?

What happens to returns?

Items go back to their respective departments, where managers check them over. If an item is fine, it's put back on the shelf. If it's defective, it's sent to the company's claims office.

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