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Utility bills

May 27, 1997

Hagerstown utility customers can expect more detailed bills with return envelopes this October, said Austin Abraham, the city's project coordinator.

A sampling of 1,000 city utility customers showed an overwhelming demand for return envelopes, Abraham said. City Council members still have to review the proposed billing changes before final approval.

City Light, water and sewer bills would be sent in envelopes so fliers concerning city programs, events and policies can be included, he said.

The changes would cost $27,368 more a year for the 310,000 annual utility bill mailings, Abraham said.

While the envelope mailings would increase costs, the cost of processing payments would go down, he said. Payment information would be scanned using bar codes rather than being keyed in manually.

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The new bills would provide more details about charges and payments already made, Abraham said.

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