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Allegheny Power launches customer hotline

January 09, 1997

Allegheny Power has launched a new customer service hotline good for all its customers in five states.

Customers can now call 1-800-ALLEGHENY 24 hours a day with any question about service. Spokeswoman Midge Teahan said the company decided to merge its customer service operations after merging with two subsidiaries in September.

"We felt strongly that the best way to serve our customers was to have a centralized location," she said. "We took three centers and turned it into one state-of-the-art center."

Teahan said the company serves 1.4 million customers in parts of Maryland, Pennsylvania, West Virginia, Ohio and Virginia. There are nearly 40,000 customers in Washington County.

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The company spent $10 million on its center in Fairmont, W.Va. It employs 266 people, company officials said.

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